FREQUENTLY ASKED QUESTIONS


Where do your products come from?

We only source merchandise from socially responsible businesses with ethical manufacturing practices.

Our branded products are manufactured in the United States, United Kingdom, China, India, Pakistan, El Salvador, and Guatemala. 
We hace outsourced our manufacturers internationally to provide you the best quality sporting apparel at an affordable price. As we demand nothing but the best for our fitspo family, we periodically assess our manufacturers to note if that are up to our standards. 

Are purchases tax deductible?

All of the purchase price of the item goes directly to funding the cost of the merchandise and the shop overhead, therefore we're not able to provide a tax receipt for any of the purchase. 

There is something missing from my order!

There are 2 possible scenarios for this occuring:
1) We may have removed the item due to being out of stock so please check your emails, as we will have notified you.
2) Your items may have been sent in separate parcels, as we source our products internationally and hence would ship your items straight from our warehouses in multiple locations around the world.  
 If you haven't received an email notification about any changes to your order, but you're still missing an item, please contact us immediately with the following information: Order NumberMissing Item(s)
Our support team will look into the matter and will resolve the issue for you as quickly as possible.All missing item claims must be made within 7 days of the delivery date of your order.  

How do I order on your website?

Simply find the product you want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!.


Import Tax and shipping

Sometimes import taxes, duties, and related customs fees may be charged once the package arrives at the destination country. These charges are determined by the destination country's customs office and are the responsibility of the recipient. For further details on charges, please contact your country's customs office.

How long does shipping take?

Shipping directly from our suppliers allows us to provide you with unique products not available in stores at exceptional prices. It does take longer for shipping, which is why we provide free shipping on all orders. Our warehouses are located around the world. For domestic orders in the United States, it will normally take 12-20 days or less once the items are shipped. For International orders, please allow up to 30 Business days. 

How do I track the status of my order?

Upon placing your order, please allow up to 3-5 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number for your order. It can take up to 5-10 days for the first tracking updates to show on the tracking page.

Does Urban Fitspo provide a guarantee on quality of the products sold?

Absolutely! If you find damages to the product that resulted from the manufacturer or from shipment, contact us immediately! We do all we can to ensure your best shopping experience.

How long does shipping take?

Shipping directly from our suppliers allows us to provide you with unique products not available in stores at exceptional prices. It does take longer for shipping, which is why we provide free shipping on all orders. Our warehouses are located around the world. For domestic orders in the United States, it will normally take 12-20 days or less once the items are shipped. For International orders, please allow up to 30 Business days.